1. Returns & Refund Eligibility

 

1.1 Return Window

 

•   Returns are accepted within 3 days of delivery for the following reasons:   
       
  • Product received is damaged or defective.
    
  • Incorrect item delivered.
    
  • Manufacturing defect. 

 

2.2 Non-Returnable Items

 

• Custom-made or personalized furniture.
  
• Used, assembled, or damaged items by the customer.
  
• Minor variations in color, texture, or natural grain patterns in wood and other materials.
  
  
  

3. Refund Process

 

• Refunds are processed within 7–10 business days after the returned item is received and inspected.
     
• Refunds will be issued to the original mode of payment.
  
  
• For COD orders, refunds will be processed via bank transfer.
  
  
• Shipping charges are non-refundable unless the return is due to our error.
  
  

4. Damaged or Defective Products

 

• Please email clear images or videos of the issue within 24 hours of delivery to care@furely.com
   
• Based on assessment, we will offer a suitable solution – replacement, repair, or partial refund.
  
  
  

5. Contact Us

 

If you have any questions regarding cancellations, returns, or refunds, feel free to reach out to us:

 

•  Email: care@furely.com
    
•  Phone: [+919216370239]
      
• Address: Furely, Sri vishvkrama iron works, Jhawr bus stand, Sri dungargarh Bikaner,331803 Rajasthan